Information We Collect
- Personal Information: We may collect personal information that you provide directly to us, such as your name, contact information (including email address, phone number, and address), and payment information.
- Transaction Data: When you use our services, we may collect transaction details related to your water orders, including the type and quantity of water ordered, delivery details, and payment history.
- Location Information: With your consent, we may collect location information to provide accurate delivery services.
- Usage Information: We may collect information about how you use our services, including the date and time of your interactions, browsing history, and the pages you view.
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide you with purified water and related services, process orders, and facilitate deliveries.
- Customer Support: To respond to your inquiries, provide customer support, and address your concerns.
- Improvement of Services: To analyze and improve our services, develop new features, and enhance user experience.
- Communication: To communicate with you about your orders, promotions, updates, and other relevant information via email, SMS, or other communication channels.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.
Information Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us with payment processing, delivery, and customer support.
- Legal Requirements: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
You can exercise the following choices regarding your personal information:
- Account Information: You can review and update your account information at any time by logging into your Soloney account.
- Communication Preferences: You can opt-out of receiving promotional emails or SMS messages by following the unsubscribe instructions included in such messages.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.