The Soloney (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our services in Islamabad for the delivery of our purified water products (19L, 12L, 6L, 1.5L, and 500ml bottles).

1. Information Collection

We collect information to provide you with the best service possible. This information includes:

• Personal Identification Information: Name, delivery address, phone number, and email address. This is collected when you place an order, sign up for a subscription, or contact us.

• Order Transaction Data: Details about your purchase history, preferred bottle sizes, frequency of orders, and special delivery instructions.

• Log Data and Cookies: When you visit our website, our servers automatically record information that your browser sends. This may include your IP address, browser type, the pages you visit, and the time spent on our site to help us improve user experience.

2. Purpose of Data Usage

We use the collected information for the following purposes:

• Service Fulfillment: To process your water delivery orders accurately and ensure they reach your doorstep in Islamabad.

• Customer Support: To respond to your inquiries, resolve delivery issues, and provide assistance regarding our water products.

• Marketing & Communications: With your consent, we may send you updates regarding new offers, promotions, or changes to our delivery schedule.

• Service Improvement: To analyze customer preferences regarding our bottle sizes (e.g., whether families prefer 19L or individual consumers prefer 500ml) to better manage our inventory and supply chain.

3. Data Protection and Security

We take the security of your data seriously:

• Protection Measures: We use administrative and technical security measures to protect your personal information from unauthorized access, loss, or misuse.

• Confidentiality: Access to your personal data is restricted to authorized employees and delivery partners who need this information to fulfill your orders.

• Storage: Your data is stored securely, and we retain it only for as long as is necessary to provide our services and comply with legal obligations.

4. Disclosure of Information

The Soloney respects your privacy and does not sell, trade, or lease your personal information to third parties. We may only disclose your information in the following circumstances:

• Service Partners: To third-party delivery personnel or logistics partners essential to completing your order.

• Legal Compliance: If required by law, regulation, or government authority to comply with legal processes.

5. Your Rights and Choices

• Access & Correction: You have the right to request access to the information we hold about you and to correct any inaccuracies.

• Opt-Out: You may opt out of receiving promotional communications from us at any time by contacting us directly.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

7. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page occasionally to stay informed.

8. Contact Us

If you have any questions, suggestions, or concerns regarding this Privacy Policy or how we handle your data, please contact us:

• Company Name: Soloney

• Phone: 0332-5564920

• Email: info@thesoloney.com

• Address: Plot#2, St#13, Main Road, Ghauri Garden Islamabad